At Sygnal Group, we are committed to providing exceptional services to our clients. This Fulfillment Policy outlines our procedures for processing payments, handling refunds, and managing cancellations in connection with transactions processed through Stripe.
Payment Processing
All payments for services provided by Sygnal Group are securely processed through Stripe. By completing a transaction, you agree to the terms and conditions outlined in this Fulfillment Policy as well as any relevant service agreements.
Refund Policy
2.1 Eligibility for Refunds Refunds may be granted under the following circumstances:
The service or product was not delivered as described or agreed upon.
Technical errors or duplicate transactions occurred.
Refund requests comply with the terms of the specific service agreement.
2.2 Refund Requests To request a refund, please contact us at developer@sygnal.group within 14 days of the transaction date. Include the following details:
Full name and email address used for the transaction.
Transaction ID or receipt.
Reason for the refund request.
2.3 Non-Refundable Transactions The following transactions are not eligible for refunds:
Services that have been rendered in full or partially.
Custom or personalized services.
Subscription payments after the renewal date.
2.4 Processing Time Approved refunds will be processed within5-10 business days of approval. Refunds will be issued to the original payment method used for the transaction.
Cancellation Policy
3.1 Service Cancellations Clients may cancel services under the terms outlined in the specific service agreement. Please notify us of your intent to cancel at least 30 days before the service is scheduled to commence. 3.2 Subscription Cancellations For subscription-based services:
You may cancel your subscription at any time through your account settings or by contacting us at developer@sygnal.group.
Cancellations will take effect at the end of the current billing cycle. No partial refunds will be issued for unused portions of the subscription term.
3.3 Failure to Cancel If cancellation notice is not provided within the required timeframe, charges for the scheduled service or renewal will apply.
Dispute Resolution
If you have concerns regarding a transaction, please contact us at [insert contact email or phone number]. We are committed to resolving issues promptly and fairly.
Policy Updates
Sygnal Group reserves the right to update this Fulfillment Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
Onde estamos
Parque Tecnológico
Av. Domingos de Almeida, 1785
Areal – Pelotas – RS
96085-470
